Advanced Certification in Salesforce Business Analysis and AI
Develop the strongest foundation in Salesforce AI, get certified, gain hands-on project experience, and find your dream job
160 Hours
50 Live Lectures
15 Mini Projects
5x Salesforce Certifications
Master Classes by IIT Professors
Why invest in a career in Salesforce AI?
Become part of the fastest-growing and most exciting AI ecosystem. Salesforce Economy, Powered by AI, Will Create a Net Gain of 11.6M Jobs and $2.02T in Business Revenues Between 2022 and 2028
IDC estimates that IT spending on AI delivered through the cloud will grow from $46.9 billion in 2022 to $222.4 billion in 2027 with a five-year CAGR of 37%.
Furthermore, AI applications delivered through cloud will grow from $12.5 billion in 2022 to $42.6 billion in 2027 with a five-year CAGR of 28%.
The GenAI market is set to grow from 4.8% of AI applications in 2022 to 31% by 2026, reflecting its expanding role in AI.
For full details, view the IDC report here. 
Why join the Salesforce Consultant & AI Advanced Certification
World’s 1st Salesforce Program by an IIT
Learn from renowned IIT faculty and Industry Experts
Unique combination of Salesforce fundamentals and AI skills
Personalized Mentorship & Support
Live mentorship and guidance from Salesforce practitioners
Personalized sessions in small groups
Industry aligned, Hands-on Training
Content developed with leading Salesforce companies
15+ Industry projects to get comprehensive hands-on experience
Certificate of Completion from E&ICT, IIT Kanpur and saasguru
Curriculum
Advanced Certification in Salesforce Consultant and AI is a comprehensive 16-week immersive experience. It will be delivered on the AI-powered learning platform of our delivery partner, saasguru, with blended learning elements, including Live Masterclasses by IIT Faculty & Industry Experts, 15 + Mini Projects run on purpose-built Lab, Assignments, Quizzes, and Mentoring sessions.
Salesforce Admin + App Builder Training
- CRM Introduction and Essentials
- PaaS & SaaS Models
- Salesforce Overview
- Salesforce Architecture
- Salesforce Admin Certification Overview
- Understand Salesforce Admin Role and Responsibilities.
- Day in life of a Salesforce Admin
- Company Information
- Fiscal Year
- Currency Management
- Business Hours and Holidays
- Manage Users
- Salesforce Licensing
- Organization and Data Access Overview
- Login Hours, IP Restrictions, and Session Settings
- Password Policies
- Salesforce Auditing
- Salesforce Identity and MFA
- Standard and Custom Objects
- Standard and Custom Fields
- Object Relationships
- Formula and Roll-up Summary Fields
- Salesforce Lightning Apps and Tabs
- Home Page Customization
- Page Layouts and Record Types
- Business Processes and Path
- App Builder overview and Dynamic Forms
- List Views
- UI Settings and Search Results
- Lightning Actions – object and global
- Profiles and Permission Sets
- Object and Field Level Security
- OWD Settings
- Role Hierarchy
- Sharing Rules
- Manual Sharing
- Standard Sales Process and Objects Overview
- Sale Productivity Features
- Team Selling and Sharing Impact
- Einstein Lead & Opportunity Scoring
- Standard Service Process and Objects Overview
- Service Console
- Case Automations
- Service Channels
- Salesforce Reports, Custom Reports and Report Types
- Report Builder Features
- Salesforce Dashboards, Features and Components
- Reports and Dashboards Sharing
- Data Import Tools and Considerations
- Data Export Tools and Considerations
- Data Quality Tools and Considerations
- Validation Rules
- Duplicate and Matching Rules
- Order of Execution
- Workflows
- Process Builder
- Approval Process
- Salesforce Flows
- Which Automation Tool to Use?
- Order of Execution
- Flow Basics
- Flow Builder
- Flow Types
- Flow Testing , Debugging and Deployment
- Advance Flows
- User Interface Customizations
- Custom Buttons, Links and Actions
- Declarative Options for LWC
- Custom Lightning Components
- Application Lifecycle
- Changeset Deployment
- Unmanaged and Managed Packages
- Deployment Plan
Salesforce Administration Capstone
- Instructor-Guided Project Execution
- Hands-On Lab Delivery
- Understanding Project Requirements
- Brainstorming for Solutions
- Guided Video Solution Support
- Automated Build Validation
- Real-World Use Case Development
Salesforce Business Analyst Training
- Salesforce Admin vs a Business Analyst
- Salesforce BA Career Path
- Roles and Responsibilities of a BA
- Skillset of a good Business Analyst – Soft Skills and Salesforce Skills
- Tools used by a Business Analyst
- What is CRM?
- Customer 360
- Salesforce Clouds Overview
- Einstein Copilot and Prompt Builder
- AI Tools and Prompts for Business Case
- AI Tools and Prompts for Prototyping
- Overview of SDLC
- Waterfall
- Scrum Agile
- Rapid Application Development
- Prototyping
- Importance of understanding business objective
- Business Case Creation
- Identify Stakeholders and assign responsibilities
- Sandboxes & Deployments
- Salesforce Environment Best Practices
- What is Requirement Elicitation and its stages
- AI Tools and Prompts for Document Assessment
- Documenting SMART requirements
- Elicitation techniques
- Brainstorming
- Interviewing
- Surveys
- Mind Maps
- Interfaces and data mapping
- Business Use Case Overview
- Stage 1 Initiation
- Stakeholder management
- Approval process
- AI Tools and Prompts for Document Assessment
- Actors and System
- Salesforce tools to analyze the As-Is
- Hands-on exercise
- BA tools to analyze and capture the As-Is process
- Introduction to Mural Service Design
- User Journey vs Service Design
- Best Practices – As-Is process documentation
- Use Salesforce Surveys
- AI Tools and Prompts for Process Flow Diagrams
- Salesforce Surveys – Product Showcase
- Future State Process Mapping
- Salesoforce and LucidChart
- Hands-on exercise
- Managing Complex business processes
- Feature List
- Stakeholders Sign-off
- AI Tools and Prompts for creating User Stories
- User Story Creation
- Hand-on Exercise/Trivia
- JIRA walkthrough
- Product Backlog Creation
- Requirement Prioritization
- Key Consideration while creating u/s
- AI Tools and Prompts for creating UAT Plan
- Types of Testing
- UAT Plan
- UAT Strategies for orgs with Large Data
- Release Readiness
- Intro to Agile Accelerator
- Change Set Development Model
- Git and GitHub Basics
- Product Showcase
Salesforce Business Analyst Capstone Project
- Hands-on Project Execution Overview Session
- Initiate Phase Kick-off”
- Initiation Phase Deliverables Validation
- Discovery Workshop with Mock Customer
- Discovery Workshop Deliverables Validation
- To-Be State Phase Kick-off
- To-Be Phase Deliverables Validation
- Develop User Stories Phase Kick-off
- User Stories Support Session
- Playback Readiness Session
- Project Playback
- Introduction to Artificial Intelligence
- Machine Learning Principles
- Data Science Fundamentals
- Programming for AI
- AI Project Lifecycle
- AI Applications in the Real World
– Overview of Salesforce AI architecture and tools
– Introduction to Salesforce Einstein AI
– Salesforce Einstein AI Trust Layer
– Security and Privacy Features
– Implementing and Managing Trust Layer
Generative AI in Salesforce Applications
– Generative AI for Sales
– Generative AI for Service
Behavioural & Job Readiness Training
- Who I am and What I do Master Class
- Resume Writing Master, class
- LinkedIn Profile Master Class
- Interview Preparations Master Class
- Growth Mindset & Goal Setting Master Class
- Job Search Strategies Master Class
- Networking & Personal Branding Master Class
- Workplace Communication Master Class
- Interview Attire and Appearance Master Class
- Follow-Up and Thank You Notes Master Class
- Mock Interviews
- Interview Prep Sessions
- When to Use Prompt Builder
- Managing Prompt Roles and Templates
- Creating and Activating Prompts
- Grounding Techniques for Prompts
- Prompt Templates Lifecycle
– When to Use Einstein Copilot
– Understanding Copilot Actions
– Creating and Managing Custom Copilot Actions
– Monitoring Copilot Adoption
Hands-on Projects
Following a learn-by-doing pedagogy, the Advanced Certificate in Salesforce Business Analysis and AI allows you to apply your skills and knowledge in real-time through 15+ industry-relevant projects hosted on our purpose-built Salesforce Labs
Below are samples of projects
Hospitality
Luxury Beach Resort Guest Experience
- Configuration
- Analytics
- Data
Times of India Salesforce Requirement Analysis Automation
- Requirement Analysis
- Process Flows
Tesla Salesforce Sales Opportunity Management
- Requirement Analysis
- Process Flows
JLL Salesforce Flow – Post Service Feedback Task Automation
- Screen Flow
- Automation
Hewlett Packard Enterprise Salesforce Flow – Sales Automation
- Triggered Flow
- Automation
Tesla Salesforce Sales Opportunity Management
- Release Plan
- Workshops
Nike Salesforce Product Launch Management
- Policies
- Session Settings
Pfizer Salesforce Report Automation
- Reports
- Dashboards
Apple Salesforce Customer Feedback Automation
- Requirement Analysis
- Documentation
Microsoft Salesforce Partner Relationship Management
- Requirement Analysis
- Documentation
IIT Faculty and Industry Experts
Learn from the pioneers. Gain insights from world-renowned IIT faculty and Industry experts
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Testimonials
I’ve just had a peek at the saasguru Labs, and I am absolutely thrilled to dive right in! saasguru’s latest initiative is nothing short of brilliant, and it’s set to turbocharge our learning journeys.
Once again, you guys have hit it out of the park, reminding us all why Saasguru is the best choice for Salesforce enthusiasts for hands on learning!
I couldn’t be more delighted to be a part of this brilliant community!
I did IT! 😎 After many days (and nights) of studying Salesforce on Trailhead, And now, full of new energy, I’m taking another step in the hashtag#Salesforce path to learn new strategies and functionalities within the SF ecosystem 😉 ➡️ If you are preparing for the Admin exam, make sure you also read SF documentation and take some mock exams which can help to find out more options and rules (e.g. mock exams from hashtag#Trailhead, saasguru)
Thrilled to Achieve Salesforce Platform Developer 1 Certification and Embrace New Frontiers
Exciting news! I am thrilled to announce that I have successfully obtained the Salesforce Platform Developer 1 (PD1) certification today. Thanks to saasguru pd1 bootcamp and my classmates. While this certification marks just the beginning of my journey, as it is considered a lower-level certification, there is still an immense amount for me to learn and achieve.
🌟 I’m excited to announce that I’ve not only passed the Salesforce Sharing and Accessibility Architect Exam but also outperformed all the other exams I’ve taken! 🌟 📚 This achievement wouldn’t have been possible without the incredible resources and support I’ve received throughout my journey.
Saasguru is a very good resource for Salesforce exams. The platform includes study material, flash cards and mock exams with detailed explanation for the answers.
Through my learning with the course, I was able to
1) get a better understanding of the core concepts of the Salesforce ecosystem;
2) figure out the weak areas that I need to improve over my leanring process;
3) feel more confident in passing the real exams.
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Adnan Kazmi
Project Manager/Business Analyst (Salesforce)
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Emilia Sledzinska
Salesforce Business Consultant
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Shawn Smothers
Volunteer Staff
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Pressy Abraham
Sr. Business Analyst
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Chris C.
Programmer Analyst BI Developer
Salesforce AI: Advanced Certification in Salesforce Business Analysis and AI
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Your Learning Experience
Advanced Certification in Salesforce Consultant and AI is an ideal launch-pad for tech and AI enthusiasts to leverage an application-based pedagogy and solve real-world business problems with Salesforce AI.
Worlds’ first Salesforce program from an IIT
Designed and Delivered by IIT and saasguru
Collaboration with leading Salesforce companies
Get ready for the most in-demand skill
Mentoring and Program Support
Mentoring by industry experts
Small cohort for personalized guidance and support
AI-powered learning platform with Labs
Build your Salesforce and AI Portfolio
Applied and immersive learning
15 + industry-relevant projects to gain practical experience
Translate learnings into solution-oriented skills
Program Fee
Salesforce AI: Advanced Certification in Salesforce Business Analysis and AI
INR 80,000 + GST
By making the payment I confirm that I have read, understood and agree to the T&C of the bootcamp
Internet Banking
Card Payment
Talk to our team to explore interest-free installment options.
FAQs: Salesforce Advanced Certification in Business Analysis and AI
1. Will I receive any certifications upon program completion, and what are the benefits?
Yes, absolutely! Upon completing the “Advanced Certification in Salesforce Business Analysis and AI ”, you will receive two prestigious certifications: one from E&ICT Academy, IIT Kanpur and another from saasguru.
These certifications will enhance your resume, validate your skills to potential employers, make you job-ready, and give you a competitive edge in the job market.
2. Will the certification help in Placements?
Yes, 100% placement support is provided to all students who meet the eligibility criteria.
3. Does the certification lead to an alumni status from IITK?
No .
The “Advanced Certification in Salesforce Business Analysis and AI ” program offered by E&ICT Academy, IIT Kanpur, is a comprehensive, outcome-driven training initiative designed to bridge the gap between academia and industry. Tailored for both aspiring professionals and experienced practitioners, the program provides hands-on experience and specialized knowledge in Salesforce. Whether you are beginning your career or looking to enhance your skills, this program offers a valuable opportunity to advance your expertise and achieve your professional goals in the Salesforce ecosystem.
5. How can I compensate if I miss an Online Salesforce class?
If you happen to miss an online Salesforce class, don’t worry. You can easily catch up by accessing exclusive session recordings. Links to these recordings will be provided after each session, ensuring that you stay on track with the course syllabus and continue your learning journey seamlessly.
6. How can I get my queries answered during this program?
Every learner will be a part of our exclusive Slack Learner Community, which will be guided by some of the best industry experts. Your queries will be addressed through this group.
7. Do we have any offline Salesforce training options available?
At the moment, all our training courses are online. We will very soon come up with offline-based Salesforce training calendars. Please follow our social media pages to hear from us.
8. Can the course material be made available after the training is over?
The training material will be made available for a period of 12 months for our learners once they have enrolled for the course.
9. Is the cost of Salesforce authorized certification included as part of the program?
The training program fee does not include the cost of Salesforce’s authorized certification. Learners are required to pay the certification exam fees separately to Salesforce
10. Can you arrange for a counseling session to know more about the program?
Please click on the Book a free consultation to schedule a time with our program experts to understand more about the program and career prospects
For information on refunds and cancellations, please review the official refund policy of E&ICT Academy, IIT Kanpur.
E&ICT, IIT Kanpur is collaborating with the world’s No1 Salesforce skilling provider, saasguru, to offer the Advanced Certification in Salesforce Bootcamp. This program leverages IIT Kanpur’s leadership in innovation, science, engineering, and technical disciplines developed over years of research, teaching, and practice. saasguru collaborates with institutions to co-deliver the program and manage enrollments, technology, and participant support.
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