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Salesforce Service Cloud Consultant Certification Course

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    65 Hours

    Learning Time

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    69 Tasks

    Study Plan

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    3 Mock

    Exams

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    9 Topic

    Tests

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    311 Flash

    Cards

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Service Cloud Consultant Course Overview

The Salesforce Service Cloud Consultant credential is designed for those who have experience implementing Service Cloud solutions in a customer-facing role. Candidates should be able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. This course is for you to help prepare for the Salesforce Service Cloud Consultant Certification exam and increase your chances of passing the exam on the first attempt.

Key Features

Study Plan Content

1:  Contact center metrics, KPIs, and business challenges
2: Use cases and benefits for different interaction channels
3: Different types of contact centers and their business drivers
4: Benefits of a knowledge base
1:  Plan, gather requirements, design, build, test, and document
2: Appropriate contact center licensing and deployment strategies
1:  Analyze customer requirements to determine an appropriate solution
2: Key components that contribute to performance optimization
3: Use cases and benefits for implementing CTI, Communities, and Field Service Lightning
1:   Knowledge article lifecycle
2 : Knowledge adoption and maintenance
3: Data categories, article record types, articles, and publishing workflow
4: Knowledge data migration strategy
5: Migrating from Knowledge to Lightning Knowledge
1:  Use cases and functionality for communities, mobile, phone, email, web, chat, SOS/video channel, and social media.
2: Approach to case submission
3: Design considerations and best practices when configuring an interaction channel solution
1:  Case creation to closure process
2: Relationships between cases and other areas such as assets, entitlements, work orders, Communities, Chat, and Knowledge
3: Case Management Solution
4: Service entitlements and milestones
5: Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
6: Social Customer Service
1:  Reporting solution for contact center metrics
2: Designing reports and dashboards
1:  Data migration and data quality
2: Service Cloud Integrations
1: Service Console features, business value and implementation

Join Our Growing Salesforce Community

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Our learners work at

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Mayura Telang

Data Analyst
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Kiana Bright

Salesforce Administrator
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Paula Duncan

Self Employed

Explore our unique blend of Instructor-Led Bootcamps and immersive Hands-on Labs for a holistic learning experience.

  • Instructor Led Trainings
  • Hands-on Labs
  • 1:1 Mentoring
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Salesforce Service Cloud Consultant Certification Course (FAQs)

Everything you need to know about the saasguru

The Salesforce Certified Service Cloud Consultant manages the Salesforce applications’ administration and configuration. And he implements and creates Service cloud solutions to meet customer needs. The Service Cloud Consultant ensures that the solutions are scalable, maintainable, and fulfill the long-term customer business needs.

To build a career as a Salesforce Certified Service Cloud Consultant, the first step is obtaining the credential. To do so, enroll in an online training program, develop your networking skills, work with the latest technologies, and get industry experience in financial services, retail, etc. To become a Salesforce Certified Service Cloud Consultant, one must obtain the Salesforce admin certification as it is a prerequisite for this certification.

The registration cost of the Salesforce Service Cloud Consultant cert exam is $200. And the retake price is $100.

The candidates are expected to know the business and technical parts of the product and the implementation. You must know the details and of all the features of the product to pass the exam. So, the Service Cloud Consultant exam might seem challenging for beginners. But Trailhead gives a chance to get a grip on them. The saasguru Salesforce Service Cloud Consultant cert course provides the best opportunity to get a stronghold on the core concepts through study material, mock exams, and flashcards

The course tells you what to anticipate in the Service Cloud Consultant Exam. The saasguru Service Cloud Consultant course will demonstrate and cover every Knowledge Area and core concept you need to understand. You will have the opportunity to test your readiness by giving mock exams and reviewing flashcards. You can discuss your doubts through mentoring sessions and the Slack community.

The cost of courses typically depends on the included features. Opting for study plans that offer mock exams, mentorship, and flashcards is advisable for effective certification preparation.

saasguru’s Salesforce Service Cloud Consultant training is accessible through the SaaS Pass subscription. By signing up, you activate your free trial that unlocks access to 12+ Salesforce cert courses, 50+ Salesforce labs, and over 50 mock exams. It also offers the opportunity to join a vibrant community for networking and support, along with live sessions to enhance your learning journey. 

This holistic approach ensures you are well-prepared not only for the Service Cloud Consultant certification but also for a successful career in the Salesforce ecosystem.

Learners can ace the certification preparation in as little as 2 weeks with reliable resources, study materials, and mock exams. Although, the time taken to become a Salesforce Certified Service Cloud Consultant depends on the level of experience and prior knowledge of the platform. So, learners can go through the Salesforce exam guide, analyse the time, and decide on the resources. But with the right training and platform, you can sail through the journey in just two to three weeks.

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