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Salesforce Service Cloud Consultant Certification Course


500+ Satisfied Learners

69 Tasks

3 Mock

9 Topic

311 Flash Cards

65 Hours

Salesforce Service Cloud Consultant Certification Course

500+ Satisfied Learners

65 Hours

Learning Time

69 Tasks

Study Plan

3 Mock


9 Topic


311 Flash Cards

Service Cloud Consultant Course Overview

The Salesforce Service Cloud Consultant credential is designed for those who have experience implementing Service Cloud solutions in a customer-facing role. Candidates should be able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. This course is for you to help prepare for the Salesforce Service Cloud Consultant Certification exam and increase your chances of passing the exam on the first attempt.

Key Features

Study Plan Content

1: Contact center metrics, KPIs, and business challenges
2: Use cases and benefits for different interaction channels
3: Different types of contact centers and their business drivers
4: Benefits of a knowledge base
1: Plan, gather requirements, design, build, test, and document
2: Appropriate contact center licensing and deployment strategies
1: Analyze customer requirements to determine an appropriate solution
2: Key components that contribute to performance optimization
3: Use cases and benefits for implementing CTI, Communities, and Field Service Lightning
1: Knowledge article lifecycle
2 : Knowledge adoption and maintenance
3: Data categories, article record types, articles, and publishing workflow
4: Knowledge data migration strategy
5: Migrating from Knowledge to Lightning Knowledge
1: Use cases and functionality for communities, mobile, phone, email, web, chat, SOS/video channel, and social media.
2: Approach to case submission
3: Design considerations and best practices when configuring an interaction channel solution
1: Case creation to closure process
2: Relationships between cases and other areas such as assets, entitlements, work orders, Communities, Chat, and Knowledge
3: Case Management Solution
4: Service entitlements and milestones
5: Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
6: Social Customer Service
1: Reporting solution for contact center metrics
2: Designing reports and dashboards
1: Data migration and data quality
2: Service Cloud Integrations
1: Service Console features, business value and implementation


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Happy client feedbacks

If you want to pass your Salesforce certification, I will recommend you saasguru. It helped me enormously to get ready for the exam

Sara B Sony Professional Solutions Europe, United Kingdom

Thanks saasguru for such an amazing certification preparation plan and mock examinations. Kudos to you saasguru

Vrunda Patel Revolent Group, Greater Toronto Area, Canada

Finally..Salesforce Certified Administrator Thank you saasguru for providing amazing guidance and study material which help me in clearing the examination in my very first attempt.

Sarthak Agarwal Cognizant, India

Thank you saasguru for the certification preparation plan and mock examinations

Sandesh Ghimire Revolent Group, Greater Toronto Area, Canada

Thanks saasguru for preparing me for the Salesforce Admin Exam!

Jasdip Sohi Revolent Group, Greater Toronto Area, Canada

Happy to have this in the bag. Thanks to Amit Choudhary and the team saasguru and the awesome platform they have built to help guys studying for certs, worth checking out

Dan Edwards Vera Solutions, South Africa

Happy to report that I completed the Salesforce Cert goal! Thank you saasguru for their study material

Eric Sebastian Self Employed, Virginia USA

I am proud to announce that I am now a Salesforce Certified System Administrator. Thank you for the excellent study material saasguru

Stefan Gavric Vivant, Bosnia and Herzegovina

The team at saasguru thank you for the excellent study materials and revision test

Edith Kemboi Asset Compliance Inc, Kenya
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    Salesforce Service Cloud Consultant Certification Course (FAQs)

    Everything you need to know about the saasguru

    The Salesforce Certified Service Cloud Consultant manages the Salesforce applications’ administration and configuration. And he implements and creates Service cloud solutions to meet customer needs. The Service Cloud Consultant ensures that the solutions are scalable, maintainable, and fulfill the long-term customer business needs.

    To build a career as a Salesforce Certified Service Cloud Consultant, the first step is obtaining the credential. To do so, enroll in an online training program, develop your networking skills, work with the latest technologies, and get industry experience in financial services, retail, etc. To become a Salesforce Certified Service Cloud Consultant, one must obtain the Salesforce admin certification as it is a prerequisite for this certification.

    The registration cost of the Salesforce Service Cloud Consultant cert exam is $200. And the retake price is $100.

    The candidates are expected to know the business and technical parts of the product and the implementation. You must know the details and of all the features of the product to pass the exam. So, the Service Cloud Consultant exam might seem challenging for beginners. But Trailhead gives a chance to get a grip on them. The saasguru Salesforce Service Cloud Consultant cert course provides the best opportunity to get a stronghold on the core concepts through study material, mock exams, and flashcards

    The course tells you what to anticipate in the Service Cloud Consultant Exam. The saasguru Service Cloud Consultant course will demonstrate and cover every Knowledge Area and core concept you need to understand. You will have the opportunity to test your readiness by giving mock exams and reviewing flashcards. You can discuss your doubts through mentoring sessions and the Slack community.

    Typically the Salesforce Service Cloud Consultant training prices depend on the features of the program that you choose. If you opt for a full study program with sufficient and good quality mock exams, personalised study plan, mentoring sessions, and assessment tools, then it would cost a little more than the study plan with only a few mock exams that comes for around 1100 INR. The study plans with at least 5 mock exams, mentoring, and flashcards are the best to ace the certification prep.

    Learners can ace the certification preparation in as little as 2 weeks with reliable resources, study materials, and mock exams. Although, the time taken to become a Salesforce Certified Service Cloud Consultant depends on the level of experience and prior knowledge of the platform. So, learners can go through the Salesforce exam guide, analyse the time, and decide on the resources. But with the right training and platform, you can sail through the journey in just two to three weeks.

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