Prepare for the Salesforce Communications Cloud Certification
Transform your career within the dynamic communications industry with the Salesforce Communications Cloud Certification Course. Designed for Salesforce professionals, consultants, and those with experience in the communications sector, this program will equip you to navigate Communications Cloud’s specialized tools and optimize its powerful features.
Delve into the complexities of product configuration, order lifecycles, CPQ workflows, and the unique service management needs of communications providers. Gain practical expertise through a blend of in-depth instruction and hands-on exercises mirroring real-world scenarios.
With a strong emphasis on preparing you for the Salesforce Communications Cloud Consultant Certification exam, this course provides strategies and best practices to help you pass on your first attempt. Become a certified specialist, demonstrating your proficiency in enhancing customer experiences, streamlining operations, and driving innovation within the communications landscape.
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Salesforce Comms Cloud Exam Outline
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Izzy Navarrete
Salesforce Consultant,
Saasguru
Problem solver with a knack for getting to the bottom of any situation. I have over 13 years of experience in customer service, sales, and hospitality services. Although successful in my hospitality career, I have realized the aspects of my work I find most rewarding are all in tech-related functions and found an interest in Salesforce. I achieved being certified as a Salesforce Consultant and have since become 4X Salesforce Certified.
Charles Mcgregor
Principal Salesforce Functional Consultant,
Merkle
Seasoned Salesforce Architect with experience in various roles, including End User, Product, and Consulting. I specialize in advanced multi-cloud solutions and have a track record of developing accredited Quality Management Systems in accordance with ISO 9001:2008 standards. Let's connect if you share my passion for innovation and technology.
Steven Trumble
Salesforce Consultant,
Blue Engine Solutions
Certified Salesforce Consultant with expertise in streamlining processes, integrating systems, and implementing Salesforce solutions. With nine certifications and a strong track record of optimizing workflows. One of my standout achievements includes successfully migrating more than 500 workflows and process builders to flows, resulting in significant efficiency gains for my clients.
Sona Dhar
Salesforce Functional Consultant,
Algoworks
I specialize in delivering innovative solutions to achieve business goals. My expertise includes designing custom solutions, optimizing workflows, and providing comprehensive training. I excel in Salesforce Sales Cloud, Service Cloud, and Field Service Lightning, enhancing sales processes and customer engagement. I'm also skilled in Salesforce CPQ for streamlining quoting and contracting. My competencies include business analysis, Salesforce administration, and project management. If you seek exceptional results, contact me to drive success with Salesforce.
Brandon Van Galder
Salesforce Technical Consultant,
Salesforce
A 10x Salesforce Certified Administrator with a passion for continuous learning. Excels in leveraging Salesforce for win rates, pipeline reporting, automation, and app creation. Active in Salesforce communities, holding Superbadges, and 500+ Trailhead badges.
Shikha Mahajan
Director, Salesforce Practice,
Viseo
With 21 years of professional experience, including over 11 years focused on enterprise transformations, operations, and strategic planning, this technology and operations leader possesses a wealth of expertise. They excel in managing business units, driving growth, and ensuring client success by delivering innovative technology solutions and efficient process management. Their track record includes successfully managing complex enterprise projects, both financially and non-financially, and they have a strong history of building and retaining talented teams globally.
Mohammed Nadeem Shaikh
Senior Program Architect,
Salesforce
An innovative tech leader driving impactful solutions in domains like Financial Services, Energy, HR, Healthcare, and Social Impact. Empowers customer success through efficient and cutting-edge technology implementations, addressing critical business challenges with expertise and vision.
Siddhesh Phadke
Technical Architect,
Salesforce
Experienced IT professional with 18+ years in project management and development across diverse domains. Proven track record in delivering challenging projects on time and within budget, leveraging various technologies and global delivery models. Transitioned from developer to 17X Salesforce certified architect, passionate about learning and ensuring customer success.
Vishal Gupta
Salesforce Solution Architect,
TCS
Seasoned Salesforce professional with over 11 years of experience in various roles, including Architect, Consultant, Tech Lead, and Developer. He has a strong track record of working with clients in AMER and EMEA regions, excelling in direct client interaction, requirements gathering, and translating them into technical designs.
Himanshu Matharu
Senior Technical Consultant,
Datacom
I am a Senior Salesforce Technical Consultant experienced in creating efficient technological solutions and emphasizing teamwork in project roles. I am an adept Salesforce developer with a passion for tackling complex challenges. No problem is too intricate when it comes to finding solutions, and I prioritize teamwork in project roles. My main focus is on delivering required functionality while considering technical debt and complexity.
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CPO,
saasguru
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Amit Chodhary
CEO & Co-Founder,
saasguru
Amit is the Co-Founder and CEO of saasguru, an Ed Tech platform focused on SaaS certification preparation. He's also an early-stage investor in Ed Tech startups and previously co-founded SaaSfocus, which became the largest boutique Salesforce Consulting company in the APAC region before being acquired by Cognizant. With over 20 years of experience in global IT outsourcing and consulting, Amit has a successful track record in leading Digital Transformation and complex outsourcing projects across various industries and technologies. He's a highly motivated and results-driven business leader.
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Salesforce Communications Cloud Cert Prep (FAQ)
Salesforce Communications Cloud is a specialized suite of tools built on Salesforce designed specifically for the communications industry (telecom, media, etc.). It offers advanced features for managing complex customer relationships, product catalogs, orders, and service requests commonly found in the communications sector.
To learn Salesforce Communications Cloud, start by exploring Salesforce’s official training and documentation. Engage with Trailhead, Salesforce’s interactive learning platform, for modules related to Communications Cloud. For a more structured learning path, saasguru provides hands-on practice and real-world scenarios to deepen your understanding of the Communications Cloud.
The Salesforce Communications Cloud Accredited Professional certification requires a deep understanding of the platform’s capabilities, including product configuration and CPQ processes tailored for the communications sector. Candidates should have hands-on experience with the platform and familiarity with the communications industry’s challenges and solutions.
The cost for the Salesforce Communications Cloud Accredited Professional certification exam is $150 plus taxes for the initial attempt. Retake fee is $75, plus any applicable taxes.
It’s considered a more challenging exam due to its industry-specific focus. A strong foundation in Salesforce, coupled with dedicated study of Communication Cloud concepts and use cases, is crucial for success.
saasguru’s Salesforce Communications Cloud course is designed for individuals with a basic understanding of Salesforce functionalities and an interest in specializing in the communications industry. A foundational knowledge of Salesforce and a keen interest in communications technology will greatly benefit participants. Prior experience in the communications sector, though beneficial, is not mandatory for enrollment.
After becoming Salesforce Communications Cloud certified, one should pursue the Salesforce Certified Advanced Administrator certification.
Potential career paths for a Salesforce Communications Cloud certified professional include Senior Salesforce Communications Cloud Consultant and Salesforce Project Manager.