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In the realm of cloud-based software, Salesforce continues to dominate with its monthly updates and groundbreaking advancements. This September, the focus was majorly on Generative AI, educational grants, and key corporate collaborations.
The Generative AI Landscape
A study by Salesforce, titled “Generative AI Snapshot Research: The AI Divide,” presented some intriguing findings. Only 49% of participants have interacted with generative AI, and a mere third use it on a daily basis. A surprising 64% admitted to never having used the technology, stating they’d be more likely to if they felt it was safer and more secure.
Investing in the Future
On September 11th, Salesforce pledged its commitment to shaping future tech and AI professionals by announcing grants to school districts and nonprofits. As part of a $20 million national investment, high and middle schools across the U.S. will benefit. This generous gesture also extends overseas, as institutions in France, Germany, and the UK will receive funds earmarked for training students for careers in tomorrow’s tech landscape. More about this can be found in their official announcement.
Dreamforce 2023: A Symphony of Innovation
The annual Dreamforce event held from September 12-14 in San Francisco showcased Salesforce’s ongoing commitment to harnessing Data, AI, CRM, and Trust. Among the spotlighted innovations was the Einstein 1 Platform, a harmonious blend of Data Cloud’s connectivity, Einstein’s AI prowess, and Salesforce’s metadata framework.
Salesforce expanded its reach into the AI sector by introducing the Einstein Copilot, a side panel feature designed to enhance the user interface experience through natural language chat. For those interested in customization, the Copilot Studio offers tools for crafting bespoke generative AI applications with minimal coding. Further cementing their commitment, Salesforce has allocated a whopping $500 million to a Ventures fund earmarked for innovators collaborating with Einstein 1.
Also Read – Dreamforce Keynote Announcements 2023
Economic Growth Through Generative AI
New data from an anticipated IDC study shed light on Salesforce’s potential economic impact. Between 2022 and 2028, Salesforce, alongside its partner ecosystem, could generate over $2 trillion in new business revenues and create 11.6 million jobs. This research emphasized the transformative role of generative AI on the global economy, identifying challenges like skill shortages, AI governance, and bias concerns.
Also Read – Salesforce Monthly Updates for August 2023
Infrastructure and Sustainability News
In infrastructure developments, Salesforce is transitioning to Red Hat Linux for its Global Hybrid Cloud Infrastructure. With a plan to shift over 200,000 systems, this move aims to streamline IT operations and optimize developer resources for better customer outcomes. More on this is available on Red Hat’s official press release.
During Climate Week NYC, Salesforce, in association with Climate Policy Initiative (CPI), launched the Corporate Climate Finance Playbook. This strategy guide aids corporations in refining their climate finance approaches. Salesforce also committed $8.3 million to support global endeavors that advance climate justice and nature-centric solutions.
The Acquisition of Airkit.ai eCommerce
In acquisition news, Salesforce declared its intention to acquire Airkit.ai, a platform renowned for enabling the creation of customer-centric applications. Once finalized, Airkit.ai will seamlessly integrate with Salesforce’s Service Cloud platform. Notably, this isn’t Salesforce’s first collaboration with Airkit’s pioneers. Adam Evans and Stephen Ehikian, co-founders of Airkit, previously brokered a deal with Salesforce for their startup, RelateIQ, in 2014.
End Note
Salesforce’s September updates have, once again, set the pace for what’s to come in the tech and AI sectors.
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