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Salesforce is a Customer Relationship Management software used in multiple companies around the world. The software is being implemented across every industry at an exponential pace.
A Salesforce administrator needs to have multiple skills to execute their roles and responsibilities well. The administrator is responsible for customizing the Salesforce platform of businesses to optimize the work practices of the company. They also handle user data, solve real-time problems, and organize reports.
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This involves quite a few skills that Salesforce Administrators need to be responsible for.
Related read – What is a Salesforce Administrator?
Best 16 Skills that a Salesforce Admin Needs to Have
Salesforce administrators must constantly communicate with their workforce about processes, updates, meetups, plans, issues, and solutions. To effectively communicate with all levels of the company, an expert Salesforce Administrator should have 16 essential Salesforce Administrator skills. They are.
- Data Management Skills
- Leadership Skills
- Communication Skills
- Project Management Skills
- Organizational Skills
- Understanding of Sales
- Salesforce Knowledge and Resourcefulness
- Process Building Knowledge
- Optimization Skills
- Developer Mindset
- Industry Awareness
- Technological Knowledge
- Deep Understanding of Key Salesforce Products and Services
- Customer Interaction Skills
- Safety Management
- Up-to-date Knowledge of the Latest Version of Databases
1. Data Management Skills
A Salesforce admin needs to be able to manage the data stored on the Salesforce platform. The data needs to be accurate, secure, and capable of analysis and optimization. Proper data management leads to progress on the future goals of the business.
2. Leadership Skills
Whether the Salesforce admin manages a team or not, leadership skills are always a valuable asset. Planning of operations, execution, decision-making, and communication are the main aspects of being a leader that a Salesforce admin needs to have.
3. Communication Skills
A Salesforce administrator should be able to constantly communicate with their team about problems, updates, and processes. The admin needs to communicate with employees, managers, users, and with other teams of the organization.
4. Project Management Skills
The flow of a project needs to be organized by the Salesforce administrator. Some of the main aspects of project management are planning, scheduling, quality control, communication, and execution.
5. Organizational Skills
Planning and strategizing are two key things to be done by a Salesforce administrator. Having properly planned and organized schedules and processes can help the administrator easily identify potential problems, identify and execute solutions, and set up a timeframe for future projects and plans.
6. Understanding of Sales
Salesforce administrators will be working closely with the Sales team of an organization. Therefore, a fundamental understanding of the Sales processes can help the administrator better form solutions and raise appropriate queries. It would also be easier to understand the language and solutions of the Sales team.
7. Salesforce Knowledge and Resourcefulness
Software relating to Salesforce usually updates very frequently. Keeping up with up-to-date information on CRM products and services is essential to being in the loop as a Salesforce administrator. Networking with experts and being able to find answers to queries easily can help Salesforce administrators.
8. Process Building Knowledge
A Salesforce administrator has to use various methods of building a process for their teams to follow to arrive at the desired solution. Building a good process means that there are no problems in communication and no confusion regarding the workflow.
9. Optimization Skills
A Salesforce administrator should be capable of noticing potential flaws and obstacles and should work on preventing obstacles and optimizing the workflows of processes. Being proactive in delivering such data would be better than responding to each problem query as it comes.
10. Developer Mindset
Building a logical framework and being able to code can put the Salesforce administrator in control of the processes involved in handling permissions and setting up the CRM platform. It also helps to be mindful of the results and effects of making the software customized.
11. Industry Awareness
Understanding the field of the business for which the Salesforce administrator works can prove to be the edge when it comes to beating out other competitive Salesforce administrators. Operating and understanding different processes, activities, and business goals can influence how well the administrator can use Salesforce as a tool.
12. Technological Knowledge
To be a Salesforce Administrator, you need to have some necessary skills. One of which is the ability to work with a variety of technologies. You should also know about writing programs and using spreadsheets or relevant computer languages such as Java, Perl, or C++.
13. Deep Understanding of Key Salesforce Products and Services
Salesforce Administrators possess not just the administration skills to manage all elements of Salesforce but also the technical knowledge to make it work. They also have an in-depth understanding of crucial Salesforce products, services, and technology.
14. Customer Interaction Skills
As an administrator, you ensure that customers have the right business intelligence and analytics to get the necessary information. You also help your users keep track of their data and make critical decisions.
15. Safety Management
The Salesforce Administrator’s job is to ensure the infrastructure and IT systems are running smoothly and that all users can access the appropriate tools, reports, and notifications. They also need to regularly check for errors in the system and resolve any problems, whether on a server, an app, or a report.
16. Up-to-date Knowledge of the Latest Version of Databases
Solid knowledge of standard industry programming and the ability to write software programs; experience working with the latest version of enterprise databases using powerful tools like Oracle, SQL Server, and Microsoft Access; excellent analytical skills that can translate data into meaningful information, etc. are expected from an expert Salesforce Administrator.
Also read – Salesforce Administrator Salary Guide
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Summing Up
Professional Salesforce administrators have an official Salesforce certification, which helps them secure careers with top-of-the-line employers. A Salesforce certification can be acquired by passing the Salesforce Admin Exam.
Sign up with saasguru for the Salesforce Administrator course and start preparing for the exam with top-notch content and practice tests curated explicitly by our gurus to help you ace the Admin certification exam on the very first go.
Advance your Salesforce career by enrolling in our Salesforce Administrator and App Builder training program and getting 2X certified, a work experience certificate, and much more.
