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How to become a Salesforce Service Cloud Consultant?

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How to Become a Salesforce Service Cloud Consultant?

For businesses to be successful, the priority should always be to satisfy customers. In today’s world, customers don’t have the patience to wait for long. Moreover, several competitors can take your customers in no time if you can’t cater to their needs. Amidst the increasing complexity of customer needs and the business world in general, the requirement for a sound customer relationship management system has never been higher.

Salesforce is one of the most popular customer relationship management software widely used today. It allows businesses to handle customer relationships flawlessly. Due to the ever-increasing needs in the market, it’s a great time to be a Salesforce service cloud consultant. Reports suggest that the demand is far greater than the supply for such skilled Salesforce professionals.

So what are you waiting for? Read on to find out how to become a Salesforce Service Cloud Consultant.

Who is a Salesforce Service Cloud Consultant?

The best part about being a Salesforce Consultant is that it’s anything but a tedious job. You’ll get to wear multiple hats, managing different aspects of a business. And you’ll be entrusted with improving the organizational efficiency and customer relationships of the company. This includes many responsibilities, mainly closely working with clients to understand their needs and provide tailor-made solutions for their problems.

Become a Salesforce Certified Professional

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Due to the system being very new in the market, not every business person is accustomed to it. So it’s definitely a golden opportunity to learn this skill and accelerate your career. Some other responsibilities of a Salesforce Consultant include:

  • Helping People Adjust to Change
  • User Evaluation and Mentoring
  • Workflow Modeling for Business

The increasing demand for this position makes Salesforce service cloud consultants well-paid.

What are the Expected Skillsets of a Salesforce Service Cloud Consultant?

For this role, an aspirant is expected to have the following skills:

  • Management of project implementation
  • Thorough knowledge of data planning and database ideas
  • Clear understanding of Salesforce market segments
  • Grasp of the lifecycle of software development
  • Comprehensive knowledge of internet services and cloud technology

Road to Becoming a Salesforce Consultant

The basic outline of becoming a Salesforce Consultant is as follows:

  • Obtain industry expertise in retail, financial sectors, and other fields – To enter a new industry, one needs to learn about its basics and how it generally works. The best way to do this is to get a short internship at any relevant company or business where Salesforce Service Cloud is being used extensively. Getting some practical experience will help you decide if you want this for sure. You’d require some certifications and training, which brings us to our next point.
  • Improve your networking abilities – This one hardly needs an introduction. There has always been a huge need for networking, both in professional and personal life. If you network with people well, it’s highly likely that you’ll come across someone who has similar career goals. In that case, you can discuss or ask for advice. This is especially true for niche skills such as that of a Salesforce Consultant. Extensive networking would give you access to better job opportunities and a broader perspective of the market.
  • Participate in a variety of Salesforce projects to gain hands-on knowledge – As mentioned earlier, today’s job market values individuals with relevant experience. To achieve that, one should work on projects or participate in quality Bootcamps on Salesforce. Doing this shall help you gain the skills necessary to survive as a Salesforce Service Cloud Consultant.
  • Register for a Salesforce Consultant Certification – One thing to be noted is that to become a Salesforce Consultant, it becomes important to get certified as a Salesforce administrator first. One can get certified after having about 6 months of experience in the field.

Now, let’s see the general pattern of the exam.

  • There will be 60 multiple choice questions, and a minimum of 39 answers must be correct.
  • Two options are available: either take the exam at a center or at your home.
  • One should attempt all questions due to the absence of negative marking.
  • The exam fee is about 200 USD and 100 USD for every retake.

Investing in this certification is definitely worthwhile if you want to become a Salesforce Service Cloud Consultant.

Get your Salesforce Certifications on the first go

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It would be even better if you could go through a comprehensive guide for such exams. There are numerous certifications and training courses available in the market. However, it’s necessary to filter out the genuine and relevant options. You can check out this list of courses for reference.

Summing Up

It is the best time to get into Salesforce jobs since the market is still new, and the demand for qualified professionals is very high.

If you’re looking for better guidance, saasguru offers a wide range of services that perfectly match your needs. Start working on your dreams now! Sign up with saasguru.

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