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Top 50 Salesforce Admin Interview Questions 2022

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Top 50 Salesforce Admin Interview Questions 2022

Salesforce is the topmost CRM service provider acclaimed globally! Getting certified as a Salesforce Admin thus is undoubtedly a milestone a professional can achieve to raise the graph of his career. 

However, getting certified is the first step toward entering the Salesforce universe. Hence as soon as you get certified, your first task is to prepare for the Salesforce Admin Interview. The most challenging part is to crack the interview, which will decide if you are a good fit for the Salesforce Admin role in an organization or not! 

This blog will help you find the top 50 Salesforce Admin Interview Questions to prepare yourself. We have listed them out after proper research from several sources. The listed questionnaire is designed based on the most asked questions. Let us begin. 

Here are the Top 50 Salesforce Admin Interview Questions for you. 

The Fundamental Admin Interview Questions: 

Become a Salesforce Certified Professional

First of all, let us pay attention to the basics before delving deep into the technical questions. This section is dedicated to the most basic questions you can ask during your interview as a Salesforce Administrator. 

To answer these questions, your base on the fundamental concepts of Salesforce should be clear and robust. Here are the questions you can expect:

  1. What do you know about Salesforce?
  2. What do you understand by CRM?
  3. Separately explain your understanding of Public Cloud, Private Cloud, and Hybrid Cloud briefly? 
  4. Draw the difference line between Role & Profile.  
  5. What do you understand about SaaS?
  6. What is the meaning of PaaS?
  7. What do you know about IaaS? 
  8. What is the similarity between SaaS, PaaS, and Iaas? 
  9. What do you know about TAB? 
  10. Can you define a Fiscal Year? 

Questions on Security: 

One of the most crucial roles of an admin is to take charge of the security of the customers’ data so they can retain the organization’s credibility. To perform the role efficiently, it is essential to know about the security programming of Salesforce. Here are the questions you may get asked:

  1. What is Permission Set in Salesforce? 
  2. What is the difference between Permission sets and the profiles? 
  3. What is Field-Level Security? 
  4. What are Organization-Wide Defaults? 
  5. What is a Sharing Rule? 
  6. Can you classify Sharing Rules? 
  7. How can you restrict data access by using Sharing Rules?
  8. What should you use if you want Object Level Accesses? 
  9. What do you know about Governor Limits? 
  10. Can we create sharing rules for the complex object?

Questions on Workflow: 

Workflow is an integral part of Salesforce; an admin is responsible for maintaining its smooth processing and uninterrupted programming. Here are the interview questions that the interviewer might ask you about workflow: 

  1. What is the meaning of Workflow in Salesforce? 
  2. What are workflow tasks? 
  3. What do you mean by workflow rules?
  4. Name the components of Workflow in Salesforce. 
  5. Define Time-dependent workflow. 
  6. What are the factors an admin must consider in time-dependent workflow? 
  7. Why is time-dependent workflow a limited workflow? 
  8. Define Workflow Field Update in your language. 
  9. What is the process of a time-based workflow queue? 
  10. How are Workflow and Trigger distinct from each other? 

Questions on Report and Dashboards:

Reports and dashboards are the most effective way to track logistics, bring improvements, keep a tab on ongoing practices, and create a foolproof plan to increase customer satisfaction. This section includes questions from the report and dashboards, which you will be asked during the interview. 

We can assure at least 5 out of these 10 questions to be asked to ensure you are a good fit for the organization. 

  1. Classify Reports as per Salesforce guidelines. 
  2. What is your understanding of the Customer Report?
  3. Can you classify customer reports and tell a little bit about them?
  4. What do you know about bucket fields in Salesforce under reports? 
  5. Define dashboards. 
  6. What are the different components of a Dashboard?
  7. Is Dynamic dashboard scheduling possible? 
  8. What is a floating report header?
  9. How does a floating report header work? 
  10. What do you understand by analytical snapshot?

Question on Relationship: 

Salesforce is the symbol of CRM in the movement. Hence, as an admin certified by Salesforce, you must have a strong understanding of customer relationship management. Though there are endless questions about this section, these are the most relevant:  

  1. What is Lookup Relationship? 
  2. What is a Roll-up summary?
  3. What do you understand by self-relationship in Salesforce? 
  4. Is it possible to create a Roll-up summary field on the lookup relationship? If yes, how?
  5. What do you know about Junction Object? 
  6. What is Master-Detail Relationship?
  7. What will happen to the detail record in case of master record deletion? 
  8. Is it possible to create a master relationship on the existing record? 
  9. How to bring in a Master-detail relationship from a lookup relationship? 
  10. Which relationships can be shifted from Full Sandbox to production? 


Get your Salesforce Certifications on the first go

Cracking Salesforce Admin Interview is one of the first steps to achieving your goal after becoming a CSA. We hope you found these top 50 Salesforce Admin Interview Questions valuable to prepare for your interview. If you face any confusion in finding the answers to any of these questions, our slack channel is there to help you out. Good luck! 

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