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Salesforce Experience or Community Cloud Study Guide 2022

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Salesforce Experience or Community Cloud Study Guide 2022

Salesforce Certified Experience Cloud Consultant Certification Exam  – Overview

The Salesforce Experience Cloud credential, formerly called Salesforce Community Cloud, is a credential majorly applicable for Salesforce professionals with experience in implementing cloud solutions on the Salesforce platform. Candidates who want to demonstrate their competence to design, configure, create, and deploy Salesforce Experience products using the Experience platform’s declarative customisation tools should take the Salesforce Experience Cloud Consultant exam. The exam is developed primarily for professionals with implementation expertise, and hence working knowledge of the product is required for this certification.

The Salesforce Experience Cloud Consultants can help customers satisfy their business needs in a way that is both manageable and scalable, as well as contribute to their long-term success. Customers, partners, workers, and anybody interested in proving proficiency with Experience Cloud should consider earning the credential. Candidates must have obtained the Salesforce Administrator certification before appearing for the Salesforce Experience Cloud Consultant exam.

Salesforce Experience Cloud Consultant Certification Exam Ideal Candidates

Become a Salesforce Certified Professional

Let us now check who all can attempt the Experience Cloud Consultant credential. 

Ideally, the candidates who wish to pursue the role of a Salesforce Certified Experience Cloud Consultant should have six months of hands-on experience in working on the Salesforce Experience Cloud platform. The Experience Cloud Consultant possesses facilitation and consulting skills to efficiently serve the client’s needs on a technical level. The candidates who successfully clear the cert exam can choose to be consultants or work internally as employees.

The following are examples of typical job roles for the Salesforce Certified Experience Cloud Consultant:

  • Salesforce Administrator
  • Salesforce Developer
  • Delivery Manager
  • Engagement Manager
  • Experience Cloud Site Manager 
  • Delivery Director
  • Business Analyst
  • Business Consultant
  • Solution Architect 
  • Technical Architect
  • Functional Architect
  • Experience Designers

The Salesforce Certified Experience Cloud Consultant candidate has the competence and experience to allow for digital interactions, determine which template is appropriate for a certain use case, choose the appropriate external user licence, apply branding and design pages, customise the experience for various audiences, determine the appropriate User Visibility for a certain use case, recognize the many possibilities for declarative sharing, create and provision external users, configure a self-registration system, set up Social Sign-On, understand best practices for the role of Experience, set up external accounts and relationships with external accounts, many more. 

should not be Efficiency in SEO and expertise in Service Cloud are not mandatory for the Salesforce Certified Experience Cloud Consultant candidate. It is not compulsory for a candidate to be well versed in developing HTML and CSS either. But there are some other capabilities and skills an Experience Cloud Consultant possesses other than the above-mentioned. 

  • Create a sales channel (PRM).
  • Integrate the content Management System into the Experience
  • Set up gamification and reputation tiers.
  • Track adoption and engagement.
  • Examine the usage
  • Make dashboards and reports accessible in Experience.
  • Configure the components of the Experience Builder.
  • Configure Workspaces 
  • Explain how to make a public website.
  • Recognize how experiences migrate between environments.
  • Describe the many types of article channels.
  • Knowledge of support and ticketing capabilities.
  • Understand the advantages and drawbacks of the platform and when to alter it.

Salesforce Experience Cloud Consultant Certification Exam Pattern

The exam consists of 60 multiple choice/multiple-select questions and provides 5 unscored questions that do not affect your final scores. The applicants must finish the exam in 105 minutes, which includes time for the unscored questions. A 65 percent pass rate is deemed acceptable. However, the candidates are requested to follow strict discipline during the exam, no exam materials are to be referred, and no malpractices are allowed.

Experience Cloud Exam Pattern

Salesforce Experience Cloud Consultant Certification Cost

The registration fee for the Salesforce Certified Experience Cloud Consultant Certification Exam is $200, plus all applicable taxes imposed by local legislation. A retake will cost you $100 plus all applicable taxes.

One of the benefits of having a Salesforce credential is that you’ll constantly be aware of new product releases (updates). You’ll also have to renew your Administrator certification credential on Trailhead three times a year.

Don’t let your hard-earned qualification pass you by! Complete all of the required maintenance tasks by the deadline.

Salesforce Experience Cloud Consultant Certification Exam Registration

The exam is accessible in 2 ways: Onsite at a proctored centre or online with a virtual proctor.

  • Onsite proctored center

Kryterion, in collaboration with Salesforce, delivers the certification exams. You can opt for your preferred location by logging into Kryterion. The exam timetables are prepared by each centre, and the availability might vary. So you should check the availability before booking your exam. If you could register for the exam at least 24-72 hours before the exam, that would be perfect.  If you are particular about a date and time, Salesforce recommends registering for the exam at least one week in advance. 

  • Online Proctored

You can take your certification exam from the comfort of your own home if you choose the Online Proctored option. A proctor will supervise your exam at the time of the exam, and tests are available on a daily basis. You need not have to register for the Online proctored option in prior. You can both register and take the test on the same day.

Create a profile in Webassessessor to commence with the process of registration. Click here to know more details. 

Salesforce Experience Cloud Consultant Certification Exam Topics to Learn

The Salesforce Experience Cloud Consultant test assesses a candidate’s knowledge and skills in the areas listed below. A candidate should be familiar with the Experience Cloud application and be able to demonstrate knowledge and skill in each of the areas listed below.

Experience Cloud Exam Syllabus

Explore the updated & detailed experience cloud consultant syllabus here.

Salesforce Experience Cloud Consultant Certification Exam Preparation Tips

  1. Concentrate your efforts on the most heavily weighted modules, and spend your time learning and revising in accordance with the weighting of the questions. 
  2. Understand the exam format, questions, duration, time allocation, recommended resources, and so on before taking the exam.
  3. Use Trailhead’s self-study materials to prepare for the Experience Cloud Consultant Certification Exam.
  4. Before taking the exam, try to gain as much practical experience as possible, as it will help you remember all of the necessary details during the exam.
  5. Register for the exam, schedule a time that is convenient for you, then prepare for it. It is a tried and tested strategy to stay motivated and on track.
  6. After you believe you have gained the basic knowledge and have established a solid foundation, check out a genuine training centre.
  7. Join saasguru for a comprehensive training course. Check out the Salesforce Training courses to see how saasguru can assist you in achieving your certification goals.
  8. Within the Salesforce ecosystem, you may join communities and form networks. Attends events and seminars to gain a foothold in the industry. Join our free slack community.
  9. To familiarise yourself with the types, format, and difficulty level of the questions you can expect to see on the actual exam, practise as many questions as possible before the exam. This will aid you in time and stress management planning.
  10. When taking the exam, read the questions attentively and keep track of the time. Each question should take no more than 90 seconds to answer. If you’re stumped, save the question for later consideration.
  11. Try to get rid of any questions for which you can’t even make a wild guess. This will help you to focus on what you know.

To Sum Up

Get your Salesforce Certifications on the first go

Enrol in saasguru to receive the best test preparation coaching from seasoned gurus and become Salesforce Certified in the first attempt.

The learners-first approach has shown to be quite advantageous to aspirants in terms of focusing their preparation on a personalised learning strategy that best suits them.

By getting the certificates, you may demonstrate to your current or potential employers that you are committed to your professional development. Sign up with saasguru right now to ace your cert prep! 


1. How much time should you devote to studying for the exam?

Before taking the exam, you should study for at least 1 to 2 months. You can reschedule or postpone your exam if you need additional time to study.

2. What does it take to become a Salesforce Experience Cloud Consultant and how much does it cost?

The registration fee for the Salesforce Certified Experience Cloud Consultant Certification Exam is $200, plus any relevant taxes. You will be charged $100 plus any applicable taxes for a retake.

3. What is the Exam Format for Salesforce Experience Cloud Consultant Certification?

The Salesforce Certified Experience Cloud Consultant Certification Exam has 60 questions, with 5 of them being unscored. The exam has a time limit of 105 minutes, and there are multiple-choice and multiple-select questions.

4. What is the passing score for the Salesforce Experience Cloud Consultant Certification exam?

The exam requires a score of 65% percent to pass.

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