Salesforce Service Cloud Consultant Certification Course
Powered by OpenAI 
-
65 Hours
Learning Time
-
69 Tasks
Study Plan
-
3 Mock
Exams
-
9 Topic
Tests
-
311 Flash
Cards
Service Cloud Consultant Course Overview
The Salesforce Service Cloud Consultant credential is designed for those who have experience implementing Service Cloud solutions in a customer-facing role. Candidates should be able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. This course is for you to help prepare for the Salesforce Service Cloud Consultant Certification exam and increase your chances of passing the exam on the first attempt.
Key Features
-
Life-time access with free upgrades -
AI Powered Learning Assistant -
Exclusive Slack Community
-
24×7 Mentor Support -
Exclusive Live Sessions -
Unlimited Interview Prep
Study Plan Content
Start Free Trial
Stage 1 : Industry Knowledge
1: Contact center metrics, KPIs, and business challenges2: Use cases and benefits for different interaction channels3: Different types of contact centers and their business drivers4: Benefits of a knowledge base
Stage 2 : Implementation Strategies
1: Plan, gather requirements, design, build, test, and document2: Appropriate contact center licensing and deployment strategies
Stage 3 : Service Cloud Solution Design
1: Analyze customer requirements to determine an appropriate solution2: Key components that contribute to performance optimization3: Use cases and benefits for implementing CTI, Communities, and Field Service Lightning
Stage 4 : Knowledge Management
1: Knowledge article lifecycle2 : Knowledge adoption and maintenance3: Data categories, article record types, articles, and publishing workflow4: Knowledge data migration strategy5: Migrating from Knowledge to Lightning Knowledge
Stage 5 : Interaction Channels
1: Use cases and functionality for communities, mobile, phone, email, web, chat, SOS/video channel, and social media.2: Approach to case submission3: Design considerations and best practices when configuring an interaction channel solution
Stage 6 : Case Management
1: Case creation to closure process2: Relationships between cases and other areas such as assets, entitlements, work orders, Communities, Chat, and Knowledge3: Case Management Solution4: Service entitlements and milestones5: Service Cloud automation (Flow, process builder, quick actions, macros, quick text).6: Social Customer Service
Stage 7 : Contact Center Analytics
1: Reporting solution for contact center metrics2: Designing reports and dashboards
Stage 8 : Integration and Data Management
1: Data migration and data quality2: Service Cloud Integrations
Stage 9 : Service Console
1: Service Console features, business value and implementation
Start Free Trial
[elementor-template id=”102756″][elementor-template id=”98740″]
Our learners
work at
[elementor-template id=”113915″]
Explore our unique blend of Instructor-Led Bootcamps and immersive Hands-on Labs for a holistic learning experience.
- Instructor Led Trainings
- Hands-on Labs
- 1:1 Mentoring
Salesforce Service Cloud Consultant Certification Course (FAQs)
Everything you need to know about the saasguru
What is a Service Cloud Consultant?
The Salesforce Certified Service Cloud Consultant manages the Salesforce applications’ administration and configuration. And he implements and creates Service cloud solutions to meet customer needs. The Service Cloud Consultant ensures that the solutions are scalable, maintainable, and fulfill the long-term customer business needs.
How do you become a Salesforce Certified Service Cloud Consultant?
To build a career as a Salesforce Certified Service Cloud Consultant, the first step is obtaining the credential. To do so, enroll in an online training program, develop your networking skills, work with the latest technologies, and get industry experience in financial services, retail, etc. To become a Salesforce Certified Service Cloud Consultant, one must obtain the Salesforce admin certification as it is a prerequisite for this certification.
How much does it cost to become a Salesforce Certified Service Cloud Consultant?
The registration cost of the Salesforce Service Cloud Consultant cert exam is $200. And the retake price is $100.
Is the Service Cloud Consultant exam hard?
The candidates are expected to know the business and technical parts of the product and the implementation. You must know the details and of all the features of the product to pass the exam. So, the Service Cloud Consultant exam might seem challenging for beginners. But Trailhead gives a chance to get a grip on them. The saasguru Salesforce Service Cloud Consultant cert course provides the best opportunity to get a stronghold on the core concepts through study material, mock exams, and flashcards
What is the Salesforce Service Cloud Consultant Certification course?
The course tells you what to anticipate in the Service Cloud Consultant Exam. The saasguru Service Cloud Consultant course will demonstrate and cover every Knowledge Area and core concept you need to understand. You will have the opportunity to test your readiness by giving mock exams and reviewing flashcards. You can discuss your doubts through mentoring sessions and the Slack community.
How much does Salesforce Service Cloud Consultant training cost?
The cost of courses typically depends on the included features. Opting for study plans that offer mock exams, mentorship, and flashcards is advisable for effective certification preparation.
saasguru’s Salesforce Service Cloud Consultant training is accessible through the SaaS Pass subscription. By signing up, you activate your free trial that unlocks access to 12+ Salesforce cert courses, 50+ Salesforce labs, and over 50 mock exams. It also offers the opportunity to join a vibrant community for networking and support, along with live sessions to enhance your learning journey.
This holistic approach ensures you are well-prepared not only for the Service Cloud Consultant certification but also for a successful career in the Salesforce ecosystem.
How long does it take to become a Salesforce Certified Service Cloud Consultant?
Learners can ace the certification preparation in as little as 2 weeks with reliable resources, study materials, and mock exams. Although, the time taken to become a Salesforce Certified Service Cloud Consultant depends on the level of experience and prior knowledge of the platform. So, learners can go through the Salesforce exam guide, analyse the time, and decide on the resources. But with the right training and platform, you can sail through the journey in just two to three weeks.
What certifications should a Salesforce Service Cloud Consultant pursue next?
A Salesforce Service Cloud Consultant should pursue Salesforce Certified Field Service Consultant and Salesforce Certified Advanced Administrator certifications next.
What career opportunities are available for a Salesforce Service Cloud Consultant?
Career opportunities for a Salesforce Service Cloud Consultant include Senior Salesforce Service Cloud Consultant and Salesforce Project Manager.